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General
How do I get started with Moz Digitals?
Simply click Start a Project or reach out via our contact form. We'll schedule a free discovery call to understand your goals, then provide a custom proposal within 24–48 hours. No commitment required for the initial consultation.
Do you work with international clients?
Absolutely. We work with clients across the US, UK, Europe, Australia, UAE, Canada, and beyond. All communication is handled remotely via Zoom, Slack, and email. We adapt our schedule to your time zone.
What industries do you specialize in?
We've worked across e-commerce, SaaS, healthcare, real estate, education, hospitality, legal, and many more. Our team adapts to your industry's needs and builds solutions that resonate with your specific target audience.
Can you handle both design and development?
Yes — we're a full-service digital agency. Our team covers UI/UX design, front-end development, back-end engineering, mobile apps, branding, and digital marketing. You get everything under one roof with a single point of contact.
How do you communicate during a project?
We typically use Slack for day-to-day communication, Zoom for calls, Figma for design reviews, and a project management tool (Notion or Trello) for tracking progress. You'll always know exactly where your project stands.
Pricing
Are the prices listed fixed or negotiable?
The prices shown are ranges to give you a starting point. Your final quote depends on specific features, pages, integrations, and timeline. We'll provide a detailed, fixed-price proposal before any work begins — no surprise invoices, ever.
Do you require a deposit upfront?
Yes, we require a 50% deposit before starting work, with the remaining 50% due upon project completion and your approval. For larger projects, we offer milestone-based payment schedules.
What payment methods do you accept?
We accept bank transfers, PayPal, Wise, credit/debit cards, and cryptocurrency. We'll send you a professional invoice and payment link once the proposal is agreed upon.
Do you offer payment plans?
For projects above $3,000, we offer split payments tied to project milestones (e.g., 30% upfront, 40% at design approval, 30% at launch). This ensures you're only paying as value is delivered.
Are there any hidden fees I should know about?
No hidden fees. Your proposal includes everything: design, development, revisions, SEO setup, and post-launch support as specified. Third-party costs (hosting, premium plugins, paid APIs) are always listed separately and require your approval before purchase.
Process
How long does a typical project take?
Timelines vary by project scope: Logo design (3–7 days), Landing page design (5–10 days), Full website (3–8 weeks), Web application (6–16 weeks). We provide a clear timeline in your proposal and stick to it.
Will I see the design before development starts?
Always. We create 2–3 design mockups (in Figma) for your review and approval before writing a single line of code. You can request revisions until you're completely satisfied. Nothing moves forward without your green light.
How many revisions are included?
Most packages include unlimited design revisions during the mockup phase. For development, we include a set number of revision rounds (specified per project). Major scope changes after approval may be quoted separately — we always communicate this upfront.
What do you need from me to start the project?
Typically: brand assets (logo, colours, fonts if you have them), content (text, images, or we can source these), inspiration websites you like, access to your domain/hosting if applicable, and the signed proposal with deposit. We guide you through exactly what's needed.
Can I make changes after the project starts?
Minor changes during the project are usually accommodated at no extra cost. Significant scope changes (new features, extra pages, major direction changes) are handled via a change request with an updated quote. We keep the process flexible but transparent.
Technical
Will my website be SEO-optimized?
Yes. All websites include technical SEO setup: clean URL structure, meta tags (title, description, OG), sitemap.xml, robots.txt, schema markup (JSON-LD), Core Web Vitals optimization, fast load times, and Google Search Console setup with indexing requests submitted on launch day.
Do you handle hosting and domain?
Yes. We configure your hosting environment, SSL certificate, domain DNS, CDN, and caching as part of the deployment process. You can use your existing hosting or we'll recommend one that suits your needs and budget.
What technologies do you use?
We work across a modern stack: Laravel, PHP, MERN (MongoDB, Express, React, Node.js), WordPress, Shopify, Flutter (mobile), React Native, and Figma for design. The tech stack is chosen based on what's best for your project's requirements and scalability.
Will the website be mobile-friendly?
Always. Every website we build is fully responsive — designed and tested across mobile, tablet, and desktop screens of all sizes. Mobile-first design is our standard approach, not an afterthought.
How fast will my website load?
We target 90+ Google PageSpeed scores. We optimize images (WebP format, lazy loading), minify CSS/JS, implement browser caching, and configure CDN. Load time under 2 seconds is our standard benchmark.
Support
Do I own the website and source code?
100%. Upon final payment, you receive full ownership of all deliverables — source code, design files (Figma), domain, hosting accounts, and admin credentials. We don't use proprietary systems that lock you in. It's your product, completely.
What happens after the project is delivered?
Every project includes a post-launch support period (30 days for smaller projects, up to 6 months for larger ones). After that, we offer monthly maintenance plans, performance monitoring, content updates, security patches, and ongoing growth services.
Can I update the website myself after launch?
Yes. We build with a CMS or admin panel that lets you update content, add blog posts, manage products, and more — without touching code. We also provide a video walkthrough training session so you're confident managing your site from day one.
What if something breaks after launch?
During the post-launch support period, any bugs or issues directly related to our work are fixed at no charge — usually within 24 hours. After the support period, our maintenance plans cover ongoing fixes, updates, and monitoring.
Do you offer ongoing marketing services after the website is live?
Yes. We offer SEO, social media marketing, email marketing, content creation, and conversion rate optimization as ongoing retainer services. Many clients start with a website and then grow their digital presence with us over time.